RESOURCES & FAQs
(click on a question below for more information)
Hearing Impairment/Sign Language
Sensory Integration Dysfunction
How do I get my child an appointment for therapy?
Contact our Intake Coordinator. She will get the information she needs from you, let you know if we have availability to see your child, talk to you about your insurance coverage and obtain any other necessary documentation to start therapy.
What will the first appointment be like?
The first appointment is an evaluation to assess your child’s current skill level and need for therapy. The therapist will review your child’s history information with you and discuss your concerns. Based on that information, all necessary testing will be completed. The therapist will review their professional observations, results of any testing, discuss areas of delay or impairment, and make recommendations regarding therapy. If therapy is recommended, you may schedule future therapy sessions that day.
Please arrive 10-15 minutes early with your insurance card to complete new patient paperwork and check-in. An evaluation typically lasts 60 minutes although the amount of time may be adjusted based on child’s ability to participate, their medical diagnosis, testing required, etc.
Parents are encouraged to attend the initial evaluation so that the therapist may discuss your concerns and your child’s history. There are occasions when a child does not perform well with a parent present. If this occurs the therapist may ask you to wait in the waiting room for the remainder of the evaluation.
How much therapy will my child need and for how long?
This is a question that can only be answered by your child’s therapist following an evaluation. At the evaluation, your therapist will recommend how frequently they think your child should be seen and can give you an idea of how long it may take to meet therapy goals.
What are therapy sessions like?
Therapy sessions are scheduled for 60 minutes. They are typically play based around your child’s interests. Goals are addressed through play activities that are motivating to your child. The last few minutes of each session are used to discuss your child’s progress with you, as well as address things you can be doing at home to help.
Can i sit in on my child’s therapy session?
The level of parental participation in individual sessions is based on many factors (age, diagnosis, your child’s attachment to you, their behavior when you are present, etc.). We strongly encourage you to be a partner in your child’s therapy progress—this may or may not involve you being present during each therapy session. You and your child’s therapist will reach a decision on this together.
Can I bring my other children to my child’s therapy sessions?
Siblings are welcome in our waiting room with your supervision. Unfortunately, we cannot accommodate siblings in treatment sessions for reasons of space, safety, liability and privacy. Babies in arms are welcome.
Can you see my child at home?
Providing services at home and other community sites is a big part of what we do. Our ability to provide services at a location other than our clinic depends on several factors—availability of staff in your area, how well your child will be served by being treated at home and your insurance coverage.
Do I pay the therapist who comes to my home?
No, patient payments are never given directly to the treating therapist. However, payment is due in a timely manner, just as it would be if you were seen in our clinic. At your first appointment, the therapist will complete new patient paperwork with you. Included in this paperwork is a form in which you provide your credit or debit card information to our billing department. Each appointment is completed and charged out by your therapist in our billing system and your credit or debit card is “swiped” by our billing department on a weekly basis. This is done as a convenience to you so that you don’t have to worry about receiving and returning bills in the mail and also to prevent you from accruing a large balance. You will receive a statement in the mail outlining all payments made.
Who do I contact if my insurance changes?
Please contact our billing department.
Who do I contact if I have questions about my bill or can’t pay my bill?
Please contact our billing department with questions or to create a payment plan.
What should I do if my child is sick?
Our infection control policy is as follows:
Infection Control Policy
- Cancel therapy if your child is ill, with or without a fever.
- Your child must be fever-free for 24 hours before attending therapy.
- If your child has been diagnosed with flu, they should stay home for 7 days or 24 hours after ALL symptoms are completely resolved, whichever is LONGER.
- If your child did not attend school today because of illness, they cannot be seen for therapy.
- No sick family members are allowed in the clinic.
- If you have sick family members, please notify the therapist coming to your home.
- If your child’s therapist arrives at the home and your child is sick, he/she will cancel treatment.
- If your therapist has a family member with the flu, you will be notified and given the option to reschedule.
Follow these guidelines to protect yourself, our other patients and our therapists!
What do I do if I need to cancel an appointment?
Contact your child’s therapist or our office as soon as you know you need to cancel.
$50.00 cancellation fee will be assessed for appointments cancelled less than 24 hours in advance. Consideration will be made for emergent circumstances.
Services will be discontinued if:
- Any three (3) appointments are missed WITHOUT prior notice
- Three (3) consecutive appointments are missed
- For non-emergent or non-medically based reasons
- And with or without prior notification
Can I leave the clinic while my child is in their therapy session?
A parent or caregiver must remain on site at all times.